[pmwiki-users] cron job for Windows question
nospam at eton.ca
Tue Mar 14 06:09:37 CST 2006
At 2006-03-14 09:17 AM +0100, Joachim Durchholz is rumored to have said:
>Neil Herber schrieb:
> > I have given up trying to fathom the thought processes behind these
> > behaviours.
>Try some usability testing. Walk to that user's workplace, let him do
>some of the things he found frustrating (and do *not* interfere to get
>the full picture of his problems).
>Do that with two or three different users, and you'll see whether it's
>simple boneheadedness or whether there's something that could be
>improved in the UI. (Often a combination: the user is boneheaded, but
>could be nudged in the right direction with a hint in the right place.
>Anyway, I think skin authors would be delighted to read your findings!)
This is a fine and sensible idea with one major flaw - I am in
Canada, and most of the users are in Austria. I get to practice MBWA
(management by walking around) once or twice a year at the most.
I really am a big fan of MBWA. You can often tell more from the
expression on someone's face than you can find out in hours on the
phone. One other technique I have tried (with mixed success) is to
talk to the person on the phone while controlling or watching their
machine with UltraVNC. Getting it to work through firewalls is not as
easy as they claim.
Corporate info at http://www.eton.ca/
Eton Systems, 15 Pinepoint Drive, Nepean, ON, Canada K2H 6B1
Tel: (613) 829-4668
More information about the pmwiki-users