[pmwiki-users] Troubleshooting versus FAQ versus Error Messages versus ...?

H. Fox haganfox at users.sourceforge.net
Sat Mar 11 22:42:24 CST 2006

On 3/11/06, Patrick R. Michaud <pmichaud at pobox.com> wrote:
> While I agree that this is often the quickest way to get
> an answer (assuming the answer isn't already in the documentation),
> I'm not sure it's best for many people.
> First, I think a number of people will simply decline to ask
> the question and will start looking elsewhere.  Many mailing lists
> have a reputation of being unfriendly to newbie questions -- thus
> the frequent expressions of (pleasant) surprise when people ask
> their questions here and get a helpful and rapid response.  I think
> that's a great part of community building and an essential part of
> PmWiki, but I wonder how many people simply turn away at that
> point.
> But the real issue has often been that I (and I suspect others)
> don't get around to answering things on the Questions page
> because I'm used to doing it via email, which is a push resource
> for me.  Maybe if I get the per-page/per-person notifications in
> place this would be easier, since I and others could subscribe
> for notifications of the Questions page.

How about a question form that mails the question to the pmwiki-users
list and adds it to a page?  It would need to be moderated somehow, of
course.  Answers could be placed in the wiki page in a timely manner
that way.


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