[pmwiki-users] Troubleshooting versus FAQ versus Error Messages versus ...?
pmwiki at onebit.ca
Sat Mar 11 20:29:49 CST 2006
My take is:
FAQ and Questions are synonymous. Research in advance of trying
something, or maybe fine tuning something. Do I want to / how do I use
this product / skin / recipe? How do I do something?
Troubleshooting is when something doesn't work. You've already tried to
get it working. Might be critical, might be minor. I'm partial to a tree
(not necessarily binary) for this. The goal is to get the person to the
answer as fast as possible.
Error messages are a subset of troubleshooting. The user has tried to
install it and may have succeeded. Critical and often easy to resolve if
you know the system.
Patrick R. Michaud wrote:
> I'm having difficulty understanding the purpose behind having
> separate pages for
> Error Messages
> It seems to me that some of these could or should be combined
> -- any comments or suggestions?
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