[pmwiki-users] How to report bugs

[Simon]

Hans
thankyou very much for this constructive reply, and you make some useful
points;
you are right, I had obliviously overlooked PITS.

Yes, it does seem a bit "heavy",
I will try to make it a bit more friendly.
I agree the page name could be better,
perhaps I'll change it to "How to Get Help" ?

I did intend it to be comprehensive,
perhaps a reaction (and a point of reference for) requests are received for
which little if no self help has been attempted.
Many of the points won't apply to each problem, and it may not be apparent
which do,
but at least they are there as a reminder.

I'll be updating it next week

thanks again

Simon


On 01/03/2008, Hans <design5 at softflow.co.uk> wrote:
>
> Thursday, February 28, 2008, 10:07:02 PM, Simon wrote:
> > I've drafted a page
> > http://pmwiki.org/wiki/Cookbook/HowToReportBugs
> > in an attempt to assist everyone who seeks help from the mailing lists
>
>
> I read through the page and like to raise a few points:
>
> * For people seeking help I find the page both encouraging, as it
> gives lots of pointers on what to try or where to look, and
> discouraging, as it mentions after a list of 13 check points:
>
>    "Having done all of this, and being none the wiser about your issue
>    (although probably somewhat wiser about PmWiki) you could
>
>     * leave a query on the questions page
>     * post a message the the PmWiki mailing lists"
>
> It implies one needs to go through all the check points mentioned
> before, even doing tests in different environments, before asking a
> question here on this mailing list. I would feel put off by such a
> request and probably never dare ask a question here.
>
> I think that joining this mailing list should be encouraged, and
> raising questions should not be dependant on having gone through a
> vast list of tasks, including searching archives, searching PmWiki,
> running tests etc.
>
> It is often very difficult to find answers doing searches. One may
> not know the right way to ask and the right keywords, or the search
> results are too wide in scope, too many links to look into etc.
>
> * Reporting bugs and seeking help from mailing lists are two
> different issues. I think the page is misnamed and would be better
> called SeekingHelp or something like it. To report a bug i thought
> is done either directly to Pm or via the mailing list or as a PITS
> entry.
>
> * What happened to PITS? There is no mention of PITS, and I thought
> PITS is the primary  PmWiki system for tracking bugs. If the page
> would be about what its name says, then it would focus on how to
> make a bug report using PITS, or approach the mailing list with one's
> bug report.
>
>
>
>
>   ~Hans
>
>


-- 

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